Returns and Damage

How Do I Return My Order?

If, for whatever reason, you want to return an item you may do so provided it is within 30 days of receipt. We will offer an exchange or a refund of the purchase price (excluding our delivery and handling costs). If returning an item with free delivery the delivery costs we have incurred will be deducted from your refund. If paid for by credit card, we will issue a credit to the credit card used for the original purchase.

(To return items that have arrive damaged or faulty please see our "What If My Order Arrives Damaged?" section below)

Remember: once an order has been dispatched, it cannot be cancelled. If you refuse an order, it will then fall under our standard returns policy.

Please note: certain items are not returnable e.g. made to order products

Using our Standard Return Policy:

Please email service@variete.co.uk and include your order number, what product(s) you are returning and your name. Or call us on 0800 112 3072, Monday - Friday 9:00 AM - 5:00 PM. We will give you a returns number and a return address.

Wrap the item(s) carefully. All returned goods must be in original condition and packaging; otherwise, additional charges may be applied.

Return the product using your preferred delivery method to the address you are provided. This may be to our main office or to a distribution centre.

Save your tracking number and email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling.

Products that are returned must be in "as new" condition with the original packaging. If you have assembled or in some way modified your products we can not accept returns. Certain products e.g. made to order items cannot be returned.

What If My Order Arrives Damaged?

On the odd occasion an item may be delivered that is slightly damaged, this can happen even though our products are securely packaged. If an item is damaged in any way or you find that some parts are missing, you should call or email us quoting your order number and we will send you a new item or if any parts are missing we will dispatch replacements at no additional charge.

If your item is delivered using one of the large parcel courier companies, when accepting delivery of your item you should check the packaging for any damage, should you spot any damage you should notify the delivery driver and write "Damaged Goods" on the delivery documents. You can then refuse delivery, if you do so please make sure to call or email us so we can organise the return and send you out a new item.